Frequently Asked Questions
1.Q: How can I purchase a painting?
A: Simply browse our collection, select your desired painting, and follow the checkout process. You can pay securely via .
2.Q: How long will it take to receive my painting?
A: We aim to ship all orders within [3-5 business days]. Delivery times may vary depending on your location. You’ll receive a tracking number once your order is shipped.
3.Q: Do you offer international shipping?
A: Yes, we ship internationally! Shipping costs will be calculated at checkout based on your location. Please note that customs fees may apply in certain regions.
4.Q: Are the paintings framed or unframed?
A: Paintings are available in both framed and scroll formats. The specific format will be chosen randomly when your order is processed, adding an element of surprise to your purchase!
5.Q: Can I request a custom painting?
A: Yes, we offer custom commissions. Please contact us through our website or email to discuss your ideas and get a quote for a personalized artwork.
6.Q: Will my painting’s format change after purchase?
A: No, framed paintings will remain framed, and scroll paintings will remain as scrolls. However, the specific frame or scroll style may vary slightly to best match the artwork and ensure quality.
7.Q: Can I return or exchange a painting?
A: Due to the unique nature of each artwork—every piece is one of a kind—we do not accept returns or exchanges for any reason other than significant damage during shipping. If your painting arrives with serious damage, please contact us within [in 7 days] for a refund or replacement.
8.Q: Are your paintings one-of-a-kind?
A: Yes, most of our paintings are unique, with only one available for each design. We update our collection irregularly, so new pieces are added when available. Follow us on our social media platforms to stay updated on the latest releases.
9.Q: Can I buy the same painting if it’s sold out?
A: While most of our paintings are one-of-a-kind, occasionally, we may re-release a piece due to high demand. These re-released works will be clearly marked as “re-released” to differentiate them from the original.
10. Q: Can I request a custom version of a painting that has already sold?
A: Yes, if you’re interested in a painting that has already been sold, you can contact us to inquire about a custom version. Please note that custom requests may take up to two months or longer, depending on the complexity and our current schedule.
11. Q: How often do you release new artwork?
A: We update our collection periodically with new, unique pieces. To ensure you don’t miss out, we recommend following our social media channels for updates on new arrivals!
12. Q: Can I reserve a painting before it’s available for sale?
A: Since our paintings are sold on a first-come, first-served basis, we don’t offer reservations. Be sure to check our website frequently or follow our social media for updates on new releases!